Terms of service

TERMS OF SERVICE

Last updated: September 1, 2026

OVERVIEW

Welcome to hydrateclub.

These Terms of Service ("Terms") govern your access to and use of the hydrateclub website, online store, products, content, features and related services (collectively, the "Services").

Throughout these Terms, "hydrateclub", "we", "us" and "our" refer to the operator of the hydrateclub store.

Our store is hosted and powered by Shopify, which provides the ecommerce platform that enables us to offer our Services to you.

By visiting our website, using our Services or placing an order with us, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use the Services.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

SECTION 1 — ELIGIBILITY AND ACCOUNTS

By using the Services, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials and for activity conducted through your account.

You agree that information you provide to us, including contact, billing, payment and shipping information, will be accurate, current and complete.

You may not transfer, sell or assign your customer account to another person without our permission.

SECTION 2 — PRODUCTS

We make reasonable efforts to display and describe our products accurately.

However, product colours and appearance may vary depending on your screen, device settings, lighting, photography and other factors.

Product packaging, design details, colours and other non-material characteristics may occasionally vary from images displayed on the website.

Product descriptions, prices and availability may be updated without notice.

We reserve the right to discontinue products, restrict quantities or limit sales where reasonably necessary.

Nothing in this section limits any rights you may have where a product is faulty, materially different from its description or otherwise protected by applicable consumer law.

SECTION 3 — ORDERS

Submitting an order constitutes an offer to purchase products from hydrateclub.

We may accept or decline an order, including where:

  • a product is unavailable;

  • pricing or product information contains an error;

  • payment cannot be authorised;

  • an order appears fraudulent or unauthorised;

  • fulfilment is not reasonably possible; or

  • accepting the order would violate applicable law or our policies.

An order is accepted once we confirm the order and successfully process the applicable payment.

Please review your order carefully before submitting it. Once an order enters processing or fulfilment, we may not be able to cancel or modify it.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Returns, refunds and exchanges are handled in accordance with our Refund Policy and any rights available to you under applicable law.

SECTION 4 — PRICING AND PAYMENT

Prices, discounts and promotions may change without notice.

The price charged will be the price shown at checkout at the time your order is submitted, subject to correction of obvious pricing or technical errors.

Applicable shipping charges, taxes, duties or other charges will be shown at checkout where reasonably possible.

Depending on your destination, customs duties, import taxes or similar charges may be imposed by local authorities. Where these amounts are not collected by us at checkout, you may be responsible for paying them.

You agree to provide accurate and authorised payment information.

By submitting payment information, you represent that you are authorised to use the selected payment method and authorise us and our payment providers to process the applicable transaction.

Promotional offers may be subject to additional terms. Where promotion-specific terms conflict with these Terms, the promotion-specific terms will apply to that promotion.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery timeframes displayed on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by carrier delays, customs processing, weather, peak periods, incorrect delivery information or other circumstances outside our reasonable control.

We will make reasonable efforts to fulfil orders within the timeframes communicated to you.

If we are unable to fulfil or ship an order within a required or promised timeframe, we will provide any notice, cancellation option or refund required under applicable law.

Please refer to our Shipping Policy for additional information regarding processing, tracking and delivery.

SECTION 6 — RETURNS, REFUNDS AND CONSUMER RIGHTS

Returns, refunds and exchanges are governed by our Refund Policy.

Our Refund Policy is additional to any rights that cannot be excluded under applicable consumer protection laws.

Nothing in these Terms or our Refund Policy is intended to remove or restrict a customer's statutory rights relating to faulty, defective, unsafe, misdescribed or otherwise non-conforming products.

SECTION 7 — INTELLECTUAL PROPERTY

Unless otherwise stated, the content forming part of the Services, including website design, branding, text, graphics, photographs, videos, icons, logos and other original material, is owned by or licensed to hydrateclub and is protected by applicable intellectual property laws.

You may access and use the Services for personal and non-commercial purposes.

You may not, without our prior permission:

  • reproduce or republish substantial portions of the Services;

  • commercially exploit our content;

  • modify or create derivative works from our protected material;

  • use our branding in a manner that suggests affiliation or endorsement; or

  • remove copyright, trademark or proprietary notices.

Third-party trademarks, product names, logos and other intellectual property appearing on the Services remain the property of their respective owners.

Shopify and related Shopify marks are trademarks of Shopify or its affiliates.

No provision of these Terms transfers ownership of any intellectual property to you.

SECTION 8 — THIRD-PARTY SERVICES AND TOOLS

Our Services may contain integrations, applications, payment services, links or tools provided by third parties.

Third-party services may operate under their own terms, privacy policies and practices.

We do not control third-party websites or services and are not responsible for their independent content, practices or availability.

Your use of third-party services is subject to the terms applicable to those services.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

hydrateclub is powered by Shopify, which provides the ecommerce platform used to operate our store.

Purchases made from hydrateclub are transactions between you and hydrateclub, not between you and Shopify.

To the extent permitted by applicable law, Shopify is not responsible for products purchased from hydrateclub or for disputes relating to those purchases.

Nothing in this section limits rights or obligations that cannot legally be limited or excluded.

SECTION 10 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify and service providers involved in operating our store may process certain information relating to your access to and use of the Services.

Information may also be processed by payment providers, fulfilment providers, shipping carriers, analytics providers and other service providers where necessary to operate the Services.

Please review our Privacy Policy for more information about how personal information is collected, used, shared and protected.

SECTION 11 — REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit a product review, photograph, comment, suggestion or other content to hydrateclub ("User Content"), you represent that you have the right to provide that content.

You grant hydrateclub a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, adapt and distribute User Content for purposes connected with operating, improving or promoting the Services.

You retain ownership of your User Content.

You must not submit content that:

  • violates another person's rights;

  • contains unlawful or defamatory material;

  • contains malicious software;

  • intentionally misrepresents its origin; or

  • is fraudulent or misleading.

We may remove User Content that violates these Terms or applicable law.

SECTION 12 — ERRORS AND INACCURACIES

Occasionally, information on the Services may contain typographical errors, technical errors, inaccuracies or omissions relating to products, pricing, promotions, shipping, availability or other information.

We may correct errors and update information where reasonably necessary.

If an error materially affects an order you have already submitted, we may contact you regarding the issue and provide any cancellation, refund or other remedy required by applicable law.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

  • violate applicable laws or regulations;

  • infringe intellectual property or other legal rights;

  • submit fraudulent or misleading information;

  • distribute malware or malicious code;

  • interfere with the operation or security of the Services;

  • attempt to gain unauthorised access to systems or accounts;

  • impersonate another person or organisation;

  • collect personal information without appropriate authority;

  • engage in spam, phishing or fraudulent activity;

  • circumvent security, access-control or anti-abuse measures; or

  • reproduce, scrape, extract or commercially exploit substantial portions of the Services without permission where such restriction is permitted by law.

We may restrict or terminate access where we reasonably believe these Terms, applicable law or the security of the Services have been violated.

SECTION 14 — SUSPENSION AND TERMINATION

We may suspend or terminate access to some or all of the Services where reasonably necessary, including in response to fraud, abuse, unlawful conduct, security threats or material violations of these Terms.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should survive termination will continue to apply.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the Services are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, completely secure or error-free.

Information provided through the Services is provided for general informational purposes and should not be relied upon where professional advice would ordinarily be required.

Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, hydrateclub and its service providers will not be liable for indirect, incidental, special or consequential loss arising solely from your use of the Services where such liability may lawfully be excluded.

This limitation does not apply to liability that cannot legally be excluded or limited.

Nothing in these Terms excludes or limits liability for matters where doing so would be unlawful, including any mandatory consumer rights or remedies available under applicable law.

SECTION 17 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify hydrateclub against third-party claims, losses or reasonable costs arising directly from:

  • your material breach of these Terms;

  • your unlawful use of the Services; or

  • your infringement of another person's legal rights.

This section does not require you to indemnify hydrateclub for losses caused by hydrateclub's own unlawful conduct where such an obligation would be prohibited by law.

SECTION 18 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 19 — WAIVER AND ENTIRE AGREEMENT

A failure by hydrateclub to enforce a provision of these Terms does not constitute a waiver of that provision or any related right.

These Terms, together with policies incorporated by reference, constitute the agreement governing your use of the Services.

SECTION 20 — ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent where such consent may lawfully be required.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of the business or transfer of the Services, subject to applicable law.

SECTION 21 — APPLICABLE LAW

These Terms are subject to applicable laws and mandatory consumer protections.

Where a particular law gives you rights that cannot be waived or requires a dispute to be heard in a particular jurisdiction, those requirements will prevail over any inconsistent provision of these Terms.

SECTION 22 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, technology or legal requirements.

The current version will be published on this page together with its updated date.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 23 — CONTACT

Questions regarding these Terms or an order can be sent to:Email: help@hydrateclubco.com